Curriculum & Venue
The Programme
Who the programme is built for, the six curriculum pillars, and venue details.
Countdown to 14–15 October 2026
Who Should Attend
Built for the People Who Run the Industry
From frontline agents to regulators, the programme is structured around the real roles that shape responsible gaming outcomes every day.
Gaming Agents
Frontline professionals interacting directly with customers.
Retail Operators
Building responsible gaming practices into everyday operations.
Affiliates
Understanding responsible promotion and customer protection.
Customer-Facing Personnel
Strengthening communication and responsible gaming intervention.
Regulators
Improving collaboration, oversight and industry standards.
Industry Leaders
Driving responsible gaming transformation across the sector.
Curriculum
The Programme Pillars
Six pillars structure the two-day curriculum, each building applied capability, not just awareness.
Responsible Gaming Fundamentals
Core principles of responsible gaming: how risk develops, what protection looks like in practice, and the shared vocabulary regulators and operators need to work together.
Customer Protection
Practical tools for identifying at-risk behaviour, having protection conversations with customers, and applying safer-gambling interventions at the point of interaction.
Responsible Gaming Systems
Designing and operating the systems (self-exclusion, deposit limits, age verification, escalation pathways) that make responsible gaming enforceable, not aspirational.
Regulatory & Compliance Practice
What licensed operation actually requires: compliance obligations, reporting standards, and the working relationship between operators and their regulator.
Industry Ethics & Professional Standards
Professional conduct for customer-facing roles and affiliate promotion: the standards that protect customers and the credibility of the industry itself.
Practical Case Studies & Applied Learning
Real scenarios worked through in the room: applying the first five pillars to situations participants will actually face on the floor and in the field.
Venue
Imo State
The host state for the 2026 regional programme.
Exact venue will be published Soon